Customer-focused retail professional with strong experience in Apple product sales, customer engagement, and retail operations. Proven ability to achieve sales targets, deliver premium customer experiences, and build strong Apple ecosystem knowledge within fast-paced retail environments. Recognized as an Apple Champion through Seed / Apple Sales Coach and certified as an Apple Teacher. Passionate about helping customers discover the right technology solutions while creating meaningful and personalized customer experiences aligned with Apple values.
- Delivered personalized customer consultations by recommending suitable Apple products and solutions based on customer lifestyle and needs
- Consistently achieved and exceeded sales targets through strong communication, upselling, and customer engagement skills
- Demonstrated strong knowledge of the Apple ecosystem including iPhone, Mac, iPad, Apple Watch, AirPods, and Apple services
- Assisted customers with product setup, feature demonstrations, and ecosystem integration
- Maintained accurate inventory accountability and ensured product availability
- Handled POS transactions, administrative tasks, and retail operations efficiently in a fast-paced environment
- Recognized as an Apple Champion through Seed / Apple Sales Coach for product knowledge and sales performance
- Managed and recorded customer sales transactions accurately with strong attention to detail
- Successfully closed sales through persuasive communication and relationship-building skills
- Strengthened customer relationships by identifying client needs and recommending suitable solutions
- Supported business growth through customer engagement and sales follow-up
- Coordinated nationwide outreach initiatives to promote educational tools and services
- Managed company social media platforms and assisted in digital advertising campaigns
- Supported customer communication and administrative tasks professionally
- Apple Teacher Certification – December 2024
- Apple Champion – Seed / Apple Sales Coach
- Recognized for strong Apple product knowledge and customer engagement performance
SMK St. Theresa
Sijil Pelajaran Malaysia (Business Management) | 2018 – 2022
Apple Ecosystem Guidance
Customer Service Excellence
Solution-Based Selling
Retail Operations
Sales Target Achievement
Product Demonstration
Inventory & Stock Management
POS & Sales Tracking Systems
Communication Skills
Team Collaboration
Microsoft Office & Google Workspace
Basic HTML & CSS
Social Media & Digital Marketing
English
Bahasa Melayu
Mandarin